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This is the Clarke Infinity Ltd Privacy Policy. We are committed to protecting your personal data and this Privacy Policy is written to inform you how we will use your personal data.

This Privacy Policy provides you with information on how we collect and process your personal data whether that be through our website, when you sign up to our newsletter, purchase a service from us, make an enquiry about our services or enter a competition.

Clarke Infinity’s website is not intended for children and we do not knowingly collect data relating to children.

Personal data is information about an individual that can be used to identify an individual. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data.

What personal data do we collect?

We may collect, use, store and transfer different kinds of personal data about you which will include the following: name, bank account, email address, telephone number, payment card details, information relating to products and services you have purchased from us, location information, survey responses, how you use our website and your marketing preferences.

Recruitment: When you send us your CV via e-mail or post we will store the CV for 12 months after your application if we feel you would be a good fit for a future role at Clarke Infinity. If you do not wish us to store your information then please let us know when you submit your CV.

We do not collect any special categories of personal data.

How do we collect your data?

We collect your personal data through a variety of different methods, including:

Direct contact: This is when you may give us your personal data, for example by filling out a form or corresponding with us, this will include when you book in an engineer for our services, request marketing to be sent to you, or call us.

Website and social media interaction: Our website uses cookies which may collect your personal data, please refer the cookies section below for more information on how we use cookies and how you can opt in/out.  We collect information from you when you sign up for our newsletter, fill in our contact form.

Third parties: We may use third parties including marketing and data companies to carry out tasks on our behalf.

How do we use your information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To carry out the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation, generally this will enable us to provide you with a better service.
  • Only if you have subscribed to our newsletter– to send periodic marketing e-mails from Mailchimp which includes uploading your data to Mailchimp’s service.
  • To follow up correspondence with you by e-mail or phone.
  • To complete a transaction with you and receive payment from you.
  • To protect our business and our business interests including our website.
  • Only if you have opted in to allow cookies – to share data about your interaction behaviour with Google Analytics to help us improve the user experience of our website.

How do we protect your information?

Clarke Infinity is registered with ICO and our registration number is ZA679848. We have put in place appropriate security to prevent your personal data being lost or stolen, or otherwise used in an unauthorised manner. These security measures are regularly reviewed and access to your personal data is limited to those employees and agents that have a business need to know.

Our current security measures include the use of:

  • Regular malware scanning
  • SSL certification
  • Two-factor authentication
  • Firewall protection

How long do we store your information?

We will only keep your personal data for as long as it is needed in order to use it as described above or we have a legitimate business interest to store your data for later contact/project work. In certain circumstances, such as for our accounting, your personal data may be kept beyond the duration of the provision of service.

Opting out or data requests:
You can contact us at any time to request details of personal information which we hold about you. You can change your personal information by contacting our Data Protection Officer, Sally Hunter, via email [email protected] or phone 01277 624444.   Additionally, you may contact us to have your personal data erased under Article 17 of the GDPR 2018. This will usually be free of charge.

Do we use ‘cookies’?

Yes, if you opt in to the cookies banner at the bottom of the page when you first visit our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow).

We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, it won’t affect your experience on the Clarke Infinity website.

We use the following cookies:

  • Google Analytics: for behavioural tracking to improve user experience

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal data unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential through our service agreements with them. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We recommend that you read the Privacy Notice of any website that you visit from our website.

How does our site handle Do Not Track signals?

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

We allow third-party behavioural tracking to improve user experience. We use Google Analytics to track this information on our behalf and the data collected expires 14 months after collection.